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If you need your funds right away, our team requires extra information to make absolutely sure your funds are going to the right place. If you have any questions, please don’t hesitate to reach out to us on Twitter @okcoinhelpdesk and we’d be happy to help. Hi Michael, thanks for providing this feedback. We value account security and have several protocols in place to ensure the integrity of the accounts on our platform. One of these is a 10 business day holding period before newly deposited fiat or purchased crypto become available for withdrawal. The more you use the platform, the shorter the holding period usually becomes.

Very fast withdrawal

• They do not assist you to protect your deposits.
• If you have any questions, please don’t hesitate to send us a direct message on Twitter @okcoinhelpdesk and we’d be more than happy to help.
• Also, the whole funding and trading account doesn’t make sense.
• Find out how we combat fake reviews.

Feel free to send us a direct message on Twitter @okcoinhelpdesk and we’d be happy to take a closer look. Hi Ricardo, thanks for taking the time to let us know about your experience. We would be happy to check and see if we can refund the duplicate charges to your account. Please feel free to send us a message on Twitter @okcoinhelpdesk and we’ll see what we can do to improve your opinion of the platform.

Customer support hasn’t responded in a month, and now my account access is «no longer available». Buyer Beware these are Chinese scammers living in the USA. Scam rewards, difficult process, bad ui, horrible experience.

Please send us a direct message on Twitter @okcoin so we can do some troubleshooting and rope in the KYC team for further assistance. We would like to get some more details about the trouble you’re having on the platform. Please send us a direct message on Twitter @okcoinhelpdesk so we can get the info we need to help. Hi there, thanks for reaching out about this.

Okcoin steals your money

Can’t say that for some other large exchanges out there. Was very surprised with usage of OKCoin compared to some other exchanges and although not as big as others, well worth the time for usage in crypto investments. Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. Needs to be shut down and criminally charged. To make crypto investing and trading more accessible to all individuals and institutions around the world.

• Hi Lindsay, thanks for taking the time to provide this feedback.
• OKCoin is very difficult to navigate, and customer support is responsive but not very helpful.
• We value account security and have several protocols in place to ensure the integrity of the accounts on our platform.
• How about just one account you can transfer and buy and sell at your leisure.
• Hi Mark, thanks for providing this feedback.
• Hi Ezzat, thanks for providing this feedback.

Our airdrops often have multiple required steps that our users must complete in order to qualify. We’re working on making those steps more clear in order to simplify the process and ensure the people who agree to participate get their reward. If you have any questions, please don’t hesitate to contact us on Twitter @okcoin and we’d be happy to answer them.

The best platform

We understand that these processes can be inconvenient, but we truly have your best interests in mind. If you’d like to continue, please okcoin review send the requested information to or message us on Twitter @okcoinhelpdesk to expedite regaining access to your account. If you want to constantly have problems with withdrawing money and coins, top up your account on the same exchange. Well, it’s nothing special 😆I will close my account only because of the operator.

Tried for two weeks to withdraw funds

If that deposit ultimately fails, then the credits will be removed from your account. If that doesn’t seem to be the problem, you can reach us at and our escalations team would be happy to take a closer look at your account. Hi Trevor, thank you for providing this feedback. The 10 day holding period before withdrawals become available is a security measure we put in place to ensure the integrity of the funds in your account.

I received a suspended account notice on May 25th, 2022. I reached out several times via their shield email to get it unlocked and the company has been non-responsive. They should have a customer service number for us to call. Your mobile app isn’t that user friendly at all. If you’re finger slips you order two or three of the same recurring purchases on the same day without even knowing it.

Treasury Department, the Federal Reserve Bank, and the FDIC, all Signature Bank depositors will be made whole and your funds are safe. As for your STX, you should still be able to withdraw them after the 10 day holding period is up. If it’s been longer than that, feel free to message us on Twitter @okcoin. Hi Christopher, thank you for reaching out about this. We would be happy to look into the problems you’re having with deposits and work on a solution.

There was always some nuance or problem when it came to withdrawals or getting assets out of okcoin. I have been trying to get my Terra Luna for 3 months and there was always a problem, either the sms verification won’t send or mobile call confirmation won’t work. It is not an individual issue, changing my phone didn’t help. Customer service does nothing but sugarcoating the problem. Please reach out to us on Twitter @okcoin with a direct message and we would be happy to escalate this issue. Always looking for the customers best interest and may i say regulated.